Thank you for purchasing from Alwinzon.
This Return and Refund Policy outlines the terms under which refunds may be issued for purchases made on our website https://www.alwinzon.com
1. Nature of Products
We sell digital products such as ebooks, music files, and other downloadable content.
- All products are delivered electronically
- No physical items are shipped
- Once the product is delivered/downloaded, it is considered “used”
- All digital products are delivered instantly after successful payment via download link, email, or account access.
2. No Return Policy
Due to the nature of digital products:
- We do not accept returns or exchanges once the product has been delivered or accessed
3. Refund Policy
All sales are generally final and non-refundable. However, refunds may be considered in the following cases:
- Duplicate payment made by mistake
- Payment deducted but product not delivered
- Technical issue from our side (verified by our team)
4. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- You changed your mind after purchase
- You do not like the product
- You purchased by mistake
- You do not have the required software/device to use the product
- Failure to read product description before purchase
5. Refund Request Process
To request a refund, you must:
- Contact us within 3 days of purchase
- Provide proof of payment (transaction ID, screenshot, etc.)
- Clearly describe the issue
Our team will review your request and respond within 5–7 business days.
6. Refund Mode
- If approved, the refund will be processed through the original payment method
- It may take 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider
7. Chargebacks
We strongly request users to contact us before raising any dispute or chargeback with the payment gateway.
Before initiating a chargeback, we request you to contact us first.
- Unnecessary chargebacks may lead to suspension of your access to our products/services
8. Changes to This Policy
We reserve the right to update or modify this policy at any time without prior notice.
9. Governing Law
This policy is governed by the laws of India.
10. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: support@alwinzon.com
Phone: +91 7257942601
Address: dhengurpani, Jaldega, Dist- Simdega,835211,Jharkhand, India